1. Why This Policy Exists
Most companies bury their data practices in 50-page legal documents nobody reads. We think that's wrong. This Privacy Policy tells you exactly how IonicX AI (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or use our services. No hidden clauses. No fine print tricks. By using our services, you agree to the practices described here.
2. What We Collect (And Nothing More)
- Personal Information: Name, email address, and phone number submitted via contact forms. We ask because we need to respond to you — not to spam you.
- Usage Data: Website analytics (pages visited, time spent, browser info). This helps us fix what's broken and improve what's working.
- AI Chatbot Data: Conversation data from our AI chatbot, powered by OpenAI. This helps the AI answer your questions better — not build a profile on you.
- Payment Information: Payment details processed securely by third-party providers. We never store your full payment information on our servers.
- Cookies: Data collected through essential and analytics cookies. The bare minimum to keep things running.
3. How We Use Your Information (No Surprises)
- To provide, maintain, and improve our services.
- To respond to your inquiries and support requests.
- To send project updates, invoices, and relevant communications.
- To process AI chatbot interactions via OpenAI, subject to OpenAI's Privacy Policy.
- To analyse website usage and improve user experience.
We do NOT sell your personal data to third parties. Ever.
4. Where Your Data Lives (And How It's Protected)
- Your data is stored on secure servers provided by Vercel and Supabase.
- We use industry-standard encryption (SSL/TLS) to protect data in transit.
- Access to personal data is restricted to authorised personnel only.
- While we take all reasonable steps to protect your data, no method of transmission or storage is 100% secure.
5. Third-Party Services (Full Transparency)
Here's every service that touches your data:
- OpenAI (ChatGPT) — Powers our AI chatbot and AI features.
- Vercel — Website hosting and deployment.
- Google Analytics — Website traffic and usage analytics.
- Payment Processors — Secure handling of payment transactions.
Each third-party service operates under its own privacy policy.
6. Your Rights (You Own Your Data)
You have the right to:
- Access — Request a copy of the personal data we hold about you.
- Deletion — Request that we delete your personal data.
- Correction — Request correction of any inaccurate data.
- Opt Out — Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us at hello@ionicx.ai.
7. Cookies (The Minimum We Need)
- Essential Cookies: Required for core website functionality. These cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our website. You can disable these in your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
9. Questions? Contact the Team